Terms and Conditions

These Terms and Conditions (“Terms”) govern the services provided by TrueVision360, a marketing platform operated by TrueDev Co., Ltd., located in Thailand. By using our website (www.truevision360.com) and our services, you agree to these Terms.

1. General Information

1.1 Company: TrueVision360 is a platform under TrueDev Co., Ltd., operating in Thailand, and all services provided adhere to Thai laws and regulations.

1.2 Prices and VAT: All prices listed on our platform are exclusive of VAT. A 7% VAT will be added on top of the quoted price for all services provided, in compliance with Thai law.

1.3 Payment Terms:

  • A 50% booking fee is required upfront upon confirmation of any booking.
  • The remaining 50% is due upon completion of the project.
  • Any additional expenses (e.g., travel costs) will be charged together with the booking fee and must be paid in advance.

1.4 Booking and Cancellation:

  • Once the booking is confirmed, the booking fee is non-refundable, even in the event of cancellation by the client.
  • Cancellation requests must be made in writing and confirmed by TrueVision360. If the client cancels, the booking fee is retained as compensation for reserving the date and preparation efforts.
2. Service Delivery

2.1 Project Timelines: Project timelines and delivery schedules are based on estimates at the time of booking. TrueVision360 strives to meet deadlines but will not be held responsible for delays caused by unforeseen circumstances, including but not limited to natural disasters, equipment failure, or client-related delays (e.g., incomplete submission of necessary materials).

2.2 Modifications: Should the client require any modifications or additional services beyond the agreed scope, these must be requested in writing. Additional fees may apply, and any changes may affect the delivery timeline.

2.3 Completion and Acceptance: Upon project completion, the client will receive final deliverables for review. Unless any issues or revisions are raised within 7 days, the project will be considered accepted, and the final payment is due.

3. Limitations and Liabilities

3.1 No Guarantees on Third-Party Components: TrueVision360 does not provide any warranties on third-party products, materials, or services used in the project. We ensure the highest quality of our work but are not liable for the functionality or issues related to external components not under our direct control.

3.2 Force Majeure: TrueVision360 is not liable for failure to fulfill obligations due to events outside our control, including but not limited to acts of God, government actions, natural disasters, strikes, and internet service interruptions.

3.3 Limitation of Liability: In no event shall TrueVision360 be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services. Our maximum liability, if any, will not exceed the total amount paid by the client for the services rendered.

4. Client Responsibilities

4.1 Accuracy of Information: The client is responsible for providing accurate and complete information at all stages of the project. TrueVision360 will not be held responsible for any delays or errors caused by incomplete or inaccurate information provided by the client.

4.2 Use of Deliverables: Upon full payment, the client is granted the right to use the final deliverables as agreed. However, TrueVision360 retains the right to use the deliverables for promotional purposes unless otherwise agreed upon in writing.

5. Intellectual Property Rights

5.1 Ownership of Deliverables: All intellectual property rights to the deliverables remain with TrueVision360 until full payment is received. Upon final payment, the client will own the rights to the deliverables, excluding any third-party materials or stock images used within the project, which may be subject to separate licensing agreements.

5.2 Use of TrueVision360 Materials: The client agrees not to modify or repurpose any part of the deliverables without explicit written permission from TrueVision360. Unauthorized use of our work may result in legal action.

6. Governing Law and Dispute Resolution

6.1 Governing Law: These Terms are governed by and construed in accordance with the laws of the Kingdom of Thailand.

7. Changes to the Terms

TrueVision360 reserves the right to modify or update these Terms at any time without prior notice. Clients will be notified of any substantial changes, and continued use of our services implies acceptance of the modified Terms.

8. Contact Information

If you have any questions or concerns regarding these Terms or our services, please contact us:

  • Email: [email protected]
  • Phone: 08-2477-3222
  • Company: TrueDev Co., Ltd.
  • Address: Trendy Office Building (1402D),10 Soi Sukhumvit 13, Khlong Toei Nuea, Watthana Bangkok 10110, Thailand
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